Queen: I recently reserved a hotel room within New Orleans and had a peculiar experience. All of us used Reserving. com to make what we thought was an unpredictable reservation to get a Monday and Tuesday night time at the Bourbon Orleans Motel. There was nothing on the website to point that a three-day notice was required to cancel our reservation. Also, there was nothing indicating it would price us practically $40 extra per day regarding parking with this property. We would have never selected the Bourbon Orleans if this had been made known to us.
We contacted Booking. apresentando and they terminated the booking on Saturday night. Nevertheless Booking. possuindo refuses to go back our down payment. What#x2019; s more, it offers charged our own credit card with regard to $383 #x2014; that#x2019; s more than the $338 on the booking. Prior to pension, I journeyed nearly one hundred nights a year and have dealt with hundreds of accommodations. I#x2019; comienza never encountered such a dishonest, deceptive and unethical company in the journey business. Any kind of help you may give us will be appreciated. Bob McIntyre, San Antonio, Texas A: Your web travel agent, Reservation. com, should have disclosed the particular cancellation phrases and the car parking fees once you reserved your own room. I reviewed the particular Bourbon listing on Reserving. com following wrapping up the case, and found that will both the car parking charges as well as the cancellation terms were outlined. Sorta. Typically the parking payment is plainly disclosed on the first webpage. However , typically the cancellation phrases vary, depending on your room type. It#x2019; s which Booking. apresentando could have been better with you System.Drawing.Bitmap ability to terminate, but it#x2019; s hard to know for many. By the way, about to catch required to recreation area your car on the hotel. Through the looks from it, there#x2019; h plenty of obtainable parking close by, which may are actually cheaper. When Booking. apresentando said you would get a refund, then you needs to have received a full $338 credit score #x2014; not really a charge with regard to $383. I#x2019; m not sure what consisted of the extra $45. Maybe in addition they charged an individual for a car you never left in their car port? It looks just like you got your wires surpassed between Reserving. com and the hotel. Because you made your current reservation via an online travel agent, it would be your first point regarding contact in resolving this issue. As far as Let me tell, the Bourbon Orleans has been just reinforcing its cancelling policy. If Booking. possuindo couldn#x2019; to help you, you might have also been in a position to dispute this charge in your credit card. Fortunately, that would be unnecessary. I called Booking. apresentando several times for your benefit. At first that promised to check into your declare, but in the end referred an individual back to the hotel, which often denied your own refund. After a second inquiry, Booking. com offered that you simply full reimbursement.